Scalping bots
assess automated seat-selection and buying attempts.
Protect ticket sales from bots that hold fans back.
A seat held by a bot is a seat a fan cannot buy. Repeated reservations, automated purchases and compromised accounts can disrupt the sale before anyone reaches the venue. Kairal helps ticketing teams recognise connected attempts and protect the routes where access to tickets is decided.
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Kairal Full protectionActivity
TotalChallenged
Events d4e8c2a1
16:04:12/checkout
Allowed16:04:21/login
L2 mitigatedWhy bot operators target ticketing and live events
A popular event has a fixed supply of seats and buyers ready to pay for access. Operators use automation to make repeated reservations, enter through many accounts and pursue tickets for resale.
Abuse can begin before the public sale, with registrations farming presale codes. During the sale, direct requests to reservation and checkout endpoints can bypass checks applied only at the waiting room.
The true cost of abuse during a ticket sale
Repeated holds can make seats appear unavailable even when no purchase is completed. Fans keep trying, support receives complaints, and your team must explain the experience to promoters and artists.
Continuous polling of availability adds load at the moment reliability matters most. Compromised accounts can also leave payment disputes to resolve after the excitement of the sale has passed.
Protection statusFull protection
- Ruleset version
- 0.2.0
- Sensitivity
- Medium
- Rules active
- 5 rules active
Path rules
/login Full protection
/reservations Full protection
/checkout Full protection
How Kairal protects the ticket-buying journey
Kairal assesses requests at protected login, seat-selection, reservation and checkout endpoints. Session linking and session-level rate controls help your team respond to repeated activity across attempts.
Kairal Business Defense (currently in early access) adds sign-up scoring to investigate presale-account farming. Events show the route, risk score and action taken; Sessions provides context around related activity. Your team can focus protection on reservation abuse while keeping the rest of the buying journey under review.
The Kairal advantage: before and after
For a ticketing team investigating a difficult sale, connected activity provides a fuller view:
| Before (example) | With Kairal |
|---|---|
| Each seat hold examined separately | Repeated reservation activity assessed within session context |
| Checks concentrated at queue entry | Protection applied at reservation and checkout endpoints |
| Presale registrations counted individually | Sign-up scoring considered alongside related accounts |
Ticketing and live-event use cases
Inventory holding
apply session-level controls to repeated reservations.
Presale account abuse
investigate registrations farming access and automated attempts against existing fan accounts.
Queue bypass attempts
assess direct requests to protected purchase endpoints.
Availability scraping
control unwanted polling of seat maps and prices.
Ticketing learning center
Explore the account and collection patterns that also affect high-demand sales:
Protect the journey to your next event
Try Kairal Bot Protection free for three months to understand the automated activity reaching your ticketing journey.
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Our team will prepare your account and contact you with the next steps.